Handle all inbound contacts received and outbound contacts made in the form of chats, emails, and calls.
Independently provide accurate information to resolve problems/issues that arise.
Execute reports and analysis on the Call Center (CC) Operations on a timely basis
Adhere to the Quality Assurance standards set
Adhere and comply to the duty roster set by the Supervisor.
Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis.
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations.
Assist in the preparation of other processes as and when assigned/required by the Supervisor.
Display good team working attitude and behaviour within the CCO work environment and within other divisions in the company.
Participate in company sponsored events.
Requirements
Candidate must possess at least a Primary/Secondary School/SPM/ O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, any field.
Required language(s): Spoken and written capability in Bahasa Malaysia, and English.
At least 1 year of working experience in any field.
Fresh Diploma and Degree graduates are encouraged to apply as well.
Must be able to work in Klang Valley (KL / Selangor).